Frequently Asked Questions

Ensure funds are transferred 48 hours prior to handover. Cleared funds are required for the vehicle to be released.

Payment methods: Mazda Finance, branch deposit, bank transfer

2 - 3 business days depending on the documentation required as each application may vary.

To ensure a quick approval and seamless process, please provide all requested documents to your Finance & Insurance Specialist as soon as possible.

3 - 5 business days, for any car in stock, depending on accessories selected for fitment.

Please notify your Sales Consultant of your arrival time as they have allocated an appointment time.

Allow 60 - 90 minutes when collection your new Mazda. This ensures a personalised handover experience.

Trade-in: All keys, registration certificate and logbook service/history.

Delivery folder/paperwork.

Yes. We can supply an obligation-free Mazda Insurance quote. Your registration number will become available 24 hours prior to collection on most occasions, however you can use your VIN.

No. All new Mazda vehicles come with 5 Years Complimentary Roadside Assistance nationwide. T&C's apply.

No. However, please ensure you have collected all belongings including toll tags out of your trade-in prior to delivery.

The price of the service varies on what is needing to be replaced and inspected as per the logbook servicing. To find out the cost of each service, check out the Mazda Genuine Service page which will direct you to our Servicing Pricing Guide and servicing intervals.

We have a dedicated service department with Mazda-trained technicians onsite at Browns Plains Mazda. Park in the service driveway and one of our amazing service consultants will greet you at your car and ensure you have a seamless experience.